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If you are dissatisfied with any service, made a deposit by mistake, or changed your mind, DDE offer you a refund under the following conditions:

To comply with European Union Direction, you have 14 days (fourteen days) right to cancel your transaction without stating a reason for it. To exercise your right of cancellation to gain a refund of your transaction, you must inform us of your decision through a clear, written statement. You can inform us of your decision by contacting us in writing through the contact details provided in the contact section of this Policy. We will reimburse you no later than 14 days (fourteen days) from the day we receive your refund request.

To prevent any money laundering, we cannot return you the payments, in another payment method or to another wallet than the one used for the initial transaction. All payments will be returned in the same quantity and quality as initially deposited, if still possible. Additionally, to combat money laundering, we cannot return your payments in another payment method or to another bank account, e-wallet account, or credit card as you used to deposit them initially.

1. This refund policy is in addition to a customer’s rights as a consumer under the applicable consumer protection laws and regulations.
2. All tickets bought by customers are held in the customer’s account.
3. To request a refund the customer must contact Customer Support, clearly describe the issue, and specify the requested refund amount.
4. We reserve the right to withhold any refund until the identity of the account’s holder is established to our satisfaction.
5. After the refund is accepted by DDE, the processing time will take no later than 14 days (fourteen days).
6. All refunds will be issued via the same method that was used for purchase.
7. In the event the request is not approved, the customer will be notified as to the reasons why their request was declined.
8. If the customer is still dissatisfied, then they should email Customer Support and a manager will contact them directly to resolve the issue.
9. General Terms & Conditions of DDE applies to this policy.

Used tickets may not be claimed back by You and will not be refunded. Should You use and then attempt to claim back losses We will consider this an act of bad faith by You contrary to these Terms and Conditions and reserve the right to take legal action to protect Our interests.

Should the Account Holder’s participation in the Services be interrupted by a failure of the telecommunication system, or of the Account Holder’s computer system, preventing them from continuing to use the Services after they have just used a ticket, DDE shall take all reasonable steps to ensure that its approved computer system enables the Account Holder to resume, upon restoration of the system, the Account Holder’s participation in the Services.

Should a Service miscarry after starting due to a failure on the part of DDE's computer operating system, DDE shall refund the particular ticket used in the Service and refrain from conducting a further Service if the Service is likely to be affected by the same failure.